Frequently Asked Questions

Contact to my branch

You can find contact info here: https://www.adecco.sk/en/branches/

I did not receive my electronic payslip.

Check your junk (spam) folder in your email. If you do not see an email from the sender @adecco.sk please contact your Adecco office (the email address and number is on your contract of employment at the bottom of the document) and colleagues will resend it to you promptly.

I did not receive my payslip.

Check your mailbox or contact your post office if you have not received it, please contact your Adecco office (email and phone number is on your employment contract at the bottom of the document) and our colleagues shall resend it to you again.

When will I receive money for my sick leave (PN)?

The employer is responsible for paying for the first 10 days of the sick leave (the first day of the leave is paid by the Social Insurance Institution). The money is paid on the payroll date for that period.

If the sick leave lasts longer than 10 days paid by the Social Insurance Institution – the employer is obliged to deliver a certified document on the start and end of sick leave as soon as possible. You can ask your Adecco office about whether your sick leave has been sent to the SP (both the email and telephone number are on your employment contract at the bottom of the document). Please also take into account the time between your submission of the PN to the branch, the whole processing process at Adecco Slovakia, the time of mail delivery and the time of processing by the Social Insurance Institution.

When do I get paid?

The pay period is set individually by each employer, your exact pay period can be found in your employment contract, point 10. If you cannot find the required information in your employment contract, please contact your Adecco office (the email and phone number is on your employment contract at the bottom of the document).

When will I get meal vouchers?

Meal vouchers/meal card top-up/meal allowance is paid prior to commencement of employment and thereafter on the 1st of each month meal vouchers/meal allowance are provided for the period from the 1st to the 14th of each month and on the 15th of each month meal vouchers/meal allowance are provided for the period from the 15th to the 30/31st of each month.

Why is the payment term not the same as the client's?

The payout date depends on the setup of the attendance submission process and completion of all relevant documents. Adecco Slovakia always strives to process payroll as quickly as possible after receiving the documents from your employer. Every employee can contribute to speeding up by submitting all the necessary documents properly and on time.

How many days off do I get a year (holiday/vacation)?

You can find out your holiday entitlement from your payslip. The figure is in the bottom left-hand corner of the payslip. WARNING – the entitlement is calculated until the end of the contract of employment and therefore does not take into account any future extensions of the contract or early termination of employment or absences such as early termination, unpaid leave or sick leave. For more information please contact your Adecco office (email and phone number is on your employment contract at the bottom of the document).

Do you provide deposit?

An advance payment may be made by agreement with the user employer. Good attendance and no record of foreclosures is a condition. The amount of the advance is also influenced by the date of commencement of work. Please contact your Adecco office to request an advance (email and phone number are on your employment contract at the bottom of the document).

What do preferential and non-priority deductions on a paycheck mean?

executions received by Adecco Slovakia. Priority deductions mostly represent insurance debts (health insurance, social insurance), debts to the tax office or arrears of maintenance. The remaining debts are included in non-priority deductions. The bailiff has the right to designate a debt as a priority or non-priority deduction outside of the above.

As an employer, we are required to make these deductions until the debt collector directs us otherwise in writing or until we have paid the full amount owed. The amount of the deduction is calculated by law, we cannot control it, but the bailiff may order us to make lesser deductions.

We recommend that you communicate with the bailiff, who, with the consent of the beneficiary (i.e., with the consent of the person to whom you owe the money), may authorize a payment plan or order the employer to make lower deductions from your wages.

Why do I show fewer days worked on my payslip than I actually worked?

Adecco Slovakia always processes hours worked based on the approved basis from the user employer. Most often such a difference arises due to the following reasons: negative time account (in the previous month the employee worked less from the pool by agreement with the employer, thus this time is deducted in the following month), error in attendance processing (failure to receive the correct supporting documentation from the employee or the user employer – legitimate errors are corrected after the employer’s approval in the next payroll).

What do you need to bring to sign the employment contract?

To sign an employment contract with Adecco Slovakia you need: to appear in person at a pre-arranged date with your contact person, to bring your ID card, the result of a medical examination (arranged through your contact person before signing the contract), copies of birth certificates of children in case of tax bonus, bank account number ( where you want to send your salary), school attendance certificate ( in case of a student work agreement), e-mail contact where we will send your payslip and other documents ( correspondence address if you do not have e-mail), telephone contact.

I need a certificate for the Job Centre - commuting allowance.

Deliver the documents from the Job Centre. ATTENTION! not the application form (you fill it in and hand it over to the Job Centre) to the branch of our company under which you fall. A member of our staff will process your request and then inform you of the date of collection.

When do I get my credit slip?

Your credit slip will be issued after payroll processing is completed for the month. Usually between 16-31, the document will be delivered to you as agreed ( by post, in person or electronically).

Employee's income certificate.

If you need a receipt, please provide us with the form issued by the institution for which you need the information ( as requested by the institution online, by post or physically). Our staff will issue the receipt as soon as possible. The document will be delivered to you as agreed ( by post, in person or electronically).

What should I do if I want to give a notice?

You must give your notice in writing, first of all inform your supervisor, then after agreeing on a termination date, immediately inform the Adecco employee and then deliver the signed notice to the branch (it is best to arrange a personal appointment). Our employee will further inform you about the next steps (handing over the assigned aids, documents related to the termination, date of the last payment…).

For more information, please contact your Adecco office (both email and phone number are indicated on your employment contract at the bottom of the document).

What should I do if I have been given notice?

Immediately contact our company to arrange a personal meeting with you to go over the reasons for termination, sign the necessary documents and we go over possible re-employment options with you.

Our employee will further inform you about the next steps (handing over the assigned tools, termination documents, last pay date…)

What should I do if I have changed my account number?

Immediately contact us, send us the new account number (electronically, by mail, in person). If you change your account number, we recommend to avoid doing it about 5 days before the payday, so that you don’t get your salary to the old account number.

I want to take a leave of absence, who should I deal with?

Leave is always approved by the employer, the entitlement is based on the Labour Code as well as the internal regulations of the user employer. Please contact your line manager who decides on the approval of your leave. If approved, he/she will sign your leave slip, which must be physically delivered to Adecco without delay (mailbox at the user employer, in person, by post).

Where and when should I send the PN (Sick Leave)?

First of all, we wish you a speedy recovery. We will ask you to report your sick leave to an Adecco employee on the day of your sick leave (by telephone) and to deliver the signed form (by post, in person – by an authorised person) no later than three working days after your sick leave commences. If your doctor uses the electronic sick leave service, you only need to notify him/her by telephone.

Are the conditions the same for an employee working through an agency and directly through the tribe?

Yes, employees working under Adecco Slovakia have the same salary conditions as tribal employees.

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