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Publish date: 04.11.2022

0365 Cloud Collaboration I Specialist

Locality:
Bratislava
Contract:
Full-time
Industry:
Information & Communication Technology
Start date:
Immediately
Salary conditions:
2000.0 EUR
Job offer information
Purpose of the position • To ensure that the 0365 services delivered as part of the 0365 and Global Workplace Services organization meet the need of the business • To design, build, optimize and maintain the service in a cost-efficient manner globally (Technical Senior 0365 expertise) • To implement best practices and provide expertise following technical specifications and architecture design • To provide and lead governance initiatives around 0365 Cloud Services including usage of applications, resources, security assessments, etc. • To participate in service development and the introduction of new products, services, or features part of 0365 • Responsibility for Operational Excellence regarding Office 365 Cloud servicesat Level 3 Principal responsibilities • Support, configure, develop, maintain and monitor 0365 Services • Enforce the creation of technical concept documents, SOPs, and best practices for using 0365 different line of products witha focus on Exchange, Skype for Business and SharePoint Online with focus on support teams and business stakeholders • Bring to service other 0365 products and help to make them sustainable (e.g. Exchange Online, SPO, Teams.) • Support L2 and L3 teams with all 0365 related issues on governance and technical matters • Develop training materials, policies, SOPs and technical concepts • Analyze and assess business requirements and solutionsin the context of 0365 keeping in mind security as a fundamental part of the solution • Document process flows of specified activities. • Monitor 0365 alerts and service health • Handle change management around Microsoft updates to the Office 365 environment. • Provide best practices on how to use 0365 products and services and establishing methods for reminding users of best practices • Provide services and third level support in line with service level agreements • Work with Evergreen activities, plan, communicate and perform the necessary steps to take a new feature or product into a sustainable service offering • Support, Manage and administer on-premise infrastructure components that are part of the 0365 ecosystem (e.g. Exchange, Edge, etc) • Support third party products that are part of the 0365 ecosystem • Acts as a Technical authority on topics related to 0365 services • Manage the team of L3 individuals supporting the services and engage directly withL2 individual to support ensuring operational excellence
Employee requirements
Key Interfaces • Service Managers in the IT Regional Organisations • All company IT Support Teams • MS Premier Support • SharePoint Development team • Security and Compliance • 0365 L2 support Required critical behaviours • Excellent communication skills (both technical and nontechnical) required to effectively coordinate and build partnerships with other IS functions and with peers globally • Helps to develop mid and long-term strategies in his/her area and builds commitment to strategic direction • Ensures that his/her actions match the business requirements (quality, cost, timeliness) • Self-motivated, with the ability to learn and work structured • Ability to plan own workload and work with globally dispersed IS teams effectively • Confirmed analytical skills, together with the ability to think "outside the box". The solution to the problem isbased mainly upon previous experience but also on the analysisof factual and qualitative information • Impacts the business by quality of own work and through the ability to deliver high quality and successful solutions within own area of expertise • Strives for results • Is future, goal and performance oriented • Follows up implementing decisions • Is open to changes and innovation • Acts promptly to incident escalationsaffecting the backbone servicesand • Acts with integrity due to the level of access rights and data access that are part of the job Required key skills (functional/technical) Technical • Experience in Exchange, Exchange Online, MS Edge and Exchange Online Protection. • Experience with SharePoint Online in terms of administering and govern SharePoint online from administration point of view • Good experience with other 0365 products like MS Teams, OneDrive for Business, Outlook, etc • Understanding of Azure Active Directory specially in the context of 0365 Functional • Experience on PowerShell applicable to 036S products • Managing and administering 0365 Tenants for large organizations Functional • Knowledge and understanding of ITIL processes, Service Management and Service Delivery • Technical analysis, designing, reviews, testing and implementation of security controls for 0365 • Creation of technical documentation, end user documentation, concepts papers and technical presentations • Confidence to work with and present to business Communities • Well versed with the usage of templates, standards and methodologies • Ability to work in a geographically dispersed team Required qualifications/experience • Bachelor's degree with major course work in computer science, information management systems or business administration and 5 years+ of experience providing IT application support and administration, including experience leading IT projects • 3+ years' experience with the operation and maintenance of 0365 Tenants, including roles as L3 Global administrator or 0365 architect • 3+ years' experience with Powers hell for common tasks • Good English skills both verbally and written
Language requirements
English - B1/B2

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