Job offer information
Our client is CPM -an outsourcing company, where the people create and deliver insight-led sales, marketing and customer experience strategies for TOP brands worldwide.
Dyson - premium producer and seller of electrical equipment for households and commercial buildings - is the brand for which CPM Customer Service Staff will be providing the best service in these areas:
- Handling inbound calls, e-mails, chat messages coming from existing and potential customers
- Serving as the first contact point for customers, promoting the brand and ensuring the best customer experience
- Helping customers with their enquieries from areas: troubleshooting issues with their Machines, Machine Registration, Ordering Spares, Exchanges and Refunds and all other Customer Service related issues
- Understaning the products, promoting the newest technologies and updates and engaging in conversation about the latest news with customers
- Entering all relevant data coming from the customer to various internal systems, reporting
Employee requirements
Language skills: French+English – B2 (and higher) level (fluent, confident in spoken and written form);
Customer oriented, communicative, good listener
Patient, calm, able to multitask (talk and type at the same time)
Pro-active, proposing solutions
Ambitious, goal-achieving
Open to continuous improvement and training
Benefits of work
Work conditions and benefits
- Permanent unlimited contract with 3 months probation period
- Work in shifts (8-17, 9-18, 11-20:00) plus weekends - max 2 in a month
- You follow your shift plan given by your Team Leader 4 weeks in advance
- Basic salary 1290 + allowance and bonuses
- 100€ meal vouchers (without contribution of employee)
- 5 extra holiday days
- 50€ transportation/HO allowance
Language requirements
French - C1/C2
Company information
Our client is an outsourcing company, where the people create and deliver insight-led sales, marketing and customer experience strategies, wherever and whenever their clients’ customers and shoppers can be influenced.
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