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Publish date: 08.08.2022

Expert BPM & Sales Support Analytics – with fluent English

Locality:
Contract:
Full-time
Industry:
Management & Consulting
Start date:
Immediately
Salary conditions:
2500.0 EUR
Position:
manager
Job offer information
For one of our clinet we are looking for business process manager. The position holder supports business transformation through harmonization, standardization & integration of Customer operation processes. Key Responsibilities: Customer Operations Strategy: - Initiate, review and implement digitalization ideas with the goal to automate the processes and improve customer and internal user experience - Responsible for internal regulatory system (regulations, working instructions, process descriptions, etc) Customer Operations Services: - Create, collect and evaluate improvement ideas to increase the quality of customer services, systems capabilities and profitability - Business Process Management for the dedicated area - Ensure further development of process strategy, process landscape and process architecture of the company with special focus on effective and efficient end-to-end processes. - Review, continuously improve and document process improvements - Drive the process standardization, harmonization and automation across all countries and business units - Define and implement tools and methodology for continuous improvement of processes with the goal to increase customer satisfaction, process quality and efficiency - Develop new solutions and enhancements in dedicated systems and interfaces - Monitor and steer IT relevant tasks and manage IT support for dedicated IT Applications (incl cost/benefit analysis) - Business owner of related IT-Applications, Processes and Services - Key user for dedicated system as well as ensure that dedicated systems is ready to use (incl. ensuring the set up of all relevant templates, formulas,….) - Ensure appropriate overview and harmonized processes across different Customer Operations teams, ensure the sharing of knowledge and best practices across the countries and business units - Initiate and lead the projects as project manager (e.g implementation of new digital tools, system improvement, RPA, EI) - Create training materials and train end users Other activities: - Sales Support Analytics within the dedicated area: - Prepare internal and external reports - Monitor and track related KPIs and derive improvement measures - Support month end closing activities by performing specific tasks and liaising with all relevant departments (finance, sales, within customer operations,…)
Employee requirements
- University degree Master – Economics or IT related - Relevant professional experience 3-5 years - Fluent in spoken and written English B2/C1 - SAP - advantage - Experience in designing design, developing, and implementing an operating roadmap (process and automation) - Experience in translating business requirements into systems and product roadmaps - Ability to analyze processes, develop new ideas and solutions - Experience in driving continuous improvement with all levels in the organization - Excellent project management experience and skills - Technical skills, understanding of IT environment , systems and applications - Ability to understand the business and strong analytical skills
Benefits of work
- Flexible work time - Attractive yearly bonus - Hybrid HO - Company discounts - Supportive environment
Language requirements
English - C1/C2,German - B1/B2
Company information
Our client is an international company operating in the field of fuels.

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