Job offer information
For our successful client, a large, strong, international company, we are looking for an active Czech and English-speaking candidate for the position of HR Contact Center Associate with Czech and English. We are looking for a flexible person to become first line support for internal employees in all HR queries.
Home Office based role - can be performed from any location in Czech republic.
Job description:
- responsible for answering the phone calls/emails addressed to ERC (HR basic questions)
- receive HR queries in English and Czech via phone, email or other communication channels
- resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures
- Communicate both verbally and in written form with the employees to explain and resolve queries
- Be part of a team that actively seeks employee feedback to improve levels of service
Employee requirements
- Fluent in Czech and English
- HR/Customer sevice experience is an advantage
- Computer literacy (Windows, MS Office)
- Flexibility
Benefits of work
- Shift working patterns: 7 - 15:30 and 11:30 - 20:00
- Employee referral program bonus
- Life insurance
- Medical care
- Possible internal and/or international growth
Language requirements
English - C1/C2,Czech - C1/C2
Company information
Established, international company operating in many countries around the world. It focuses on building a first-class customer experience. They are looking for a talented person in their team who is smart, focused on results and will profess a corporate culture.
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