Job offer information
For our successful client, a large, strong, international company, we are looking for an active Polish and English-speaking candidate for the position of HR Contact Center Associate with Polish and English. We are looking for a flexible person to become first line support for internal employees in all HR queries.
Home Office based role - can be performed from any location within Slovakia
Responsibilities:
• Receive HR queries in Polish and English via phone, email or other communication channels and log contacts into the shared service case management system.
• Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
• Be part of a team that actively seeks employee feedback to improve levels of service.
What we offer:
• Shift working patterns
• Employee referral program bonus
• Life insurance
• Medical care
• Possible internal and/or international growth
Employee requirements
Home Office Requirements:
· A quiet and private place to work where you will not be disturbed.
· Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment.
Job responsibilities:
• Fluent in Polish and English
• Bachelor’s Degree and/or relevant working experience
• Computer literacy (Windows, Microsoft Office, Outlook)
Preferred Qualifications
• Customer service experience
• HR Experience
• Call center experience
• Fluency in other EU languages
• Ability to work in international teams where team members are in different locations and belong to different cultures
• Ability to work with confidential information
• Flexibility
Benefits of work
depending on experience and skills
Language requirements
English - C1/C2,Polish - C1/C2
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