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Publish date: 11.04.2022

Level 1 Helpdesk Analyst

Administration, Information & Communication Technology
Start date:
Salary conditions:
1400.0 EUR
Job offer information
We are looking for a driven person with can-do attitude to become a Helpdesk Analyst for the worldwide known airline company. Job description: - technical specialist responsible for providing business-level support for business through the NDC Helpdesk - sort and own all customer problems, ensure timely response and meet customer expectations. - ensure that customers are informed of the progress of problems according to agreed service levels - act as an initial level 1 contact point for managing issues that escalate to level 2 issues according to defined criteria - deliver agreed data management tasks to ensure the integrity of customer data. - perform tasks that allow new customers to connect to the NDC API in a timely and accurate manner as agreed in the agreed processes.
Employee requirements
- ability to deal with the difficult situations - excellent attention to detail - self-starting and capable of independent work - excellent communication skills - with the ability to explain technical details to a wide and diverse audience. - drive to solve technical problems and challenges - strong teamwork and cooperation
Benefits of work
- discounts on the company products - surcharges for afternoon and evening changes - work in the international team and stable company - possbilty to work in young and dynamic team
Language requirements
English - C1/C2
Company information
Our client is ineternational company with rich history. Company provides stable services on the high level and is a global airline offering year-round with an extensive global route network flying.

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