Senior IT Support Specialist

Job offer information

 Responsible for coordinating helpdesk staff activities related to larger projects as required by IT management  Act as primary point of contact to end user and Technology team for all technical issues, identify problems and take responsibility for successful resolution of issues  Respond to IT ticket requests, prioritize incoming tickets while staying informed of Team assignments, requirements, and deadlines.  Responsible for maitaining a detailed inventory of organization's IT software and hardware assets  Managing Active Directory users, groups, & polices (Create User accounts using active directory services etc)  Performing analysis, diagnosis and resolution of desktop hardware and software problems  Provide basic and routine technical assistance and advice to staff  Respond to system and application failures to bring system back to normal operation  Assists IT management in identifying and developing solutions to emerging issues faced by users

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Employee requirements

 2+ years of related experience  Strong computer skills: MS Windows OS, MS Office, MS Active Directory  Experience utilizing a IT ticketing system  Customer service focus and good communication skills  Ability to quickly diagnose and fix problems  Ability to operate in a dynamic, fast-paced environment  Ability to work in a team-oriented, collaborative environment

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Benefits of work

 experience in international environment,  professional qualifications,  2 extra days off + 2 days for CSR activities,  opportunity to be part of CSR projects (Cyber4Kids, Green Initiative, Volunteering),  Wellbeing Program,  MultiSport card,  corporate events - parties, team building, sports and cultural events,  notebook a mobile phone with data also for private purposes,  financial reward for recommending a new colleague.

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Language requirements

English - B1/B2