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Dátum publikovania: 29.07.2022

Homeoffice ! HR Contact Center Associate

Lokalita:
Bratislava
Kontrakt:
plný úväzok
Odvetvie:
Accountancy & Finance, Personal Services & Craftsmen, Administration
Dátum nástupu:
ihneď
Platové podmienky:
1160.0 EUR
Informácie o pracovnej ponuke
Receive HR queries in German/French and English via phone, email or other communication channels and log contacts into the shared service case management system. - Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle. - Be part of a team that actively seeks employee feedback to improve levels of service.
Požiadavky na zamestnanca
· Fluent in English and intermediate in German/French · Bachelor degree and/or equivalent work experience · Computer literacy (Excel, Word, PowerPoint, Outlook) . Ability to communicate effectively both in verbal and written form
Benefity práce
· Work from home allowance · Life insurance · Company Discount Code · Possible internal and/or international growth
Jazykové požiadavky
anglicky - C1/C2,nemecky - C1/C2,francúzsky - C1/C2

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