Informácie o pracovnej ponuke
Receive HR queries in German/French and English via phone, email or other communication channels and log contacts into the shared service case management system.
- Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
- Be part of a team that actively seeks employee feedback to improve levels of service.
Požiadavky na zamestnanca
· Fluent in English and intermediate in German/French
· Bachelor degree and/or equivalent work experience
· Computer literacy (Excel, Word, PowerPoint, Outlook)
. Ability to communicate effectively both in verbal and written form
· Work from home allowance
· Life insurance
· Company Discount Code
· Possible internal and/or international growth
anglicky - C1/C2,nemecky - C1/C2,francúzsky - C1/C2