Homeoffice ! HR Contact Center Associate

Informácie o pracovnej ponuke

Receive HR queries in German/French and English via phone, email or other communication channels and log contacts into the shared service case management system. - Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle. - Be part of a team that actively seeks employee feedback to improve levels of service.

---

Požiadavky na zamestnanca

· Fluent in English and intermediate in German/French · Bachelor degree and/or equivalent work experience · Computer literacy (Excel, Word, PowerPoint, Outlook) . Ability to communicate effectively both in verbal and written form

---

Benefity práce

· Work from home allowance · Life insurance · Company Discount Code · Possible internal and/or international growth

---

Jazykové požiadavky

anglicky - C1/C2,nemecky - C1/C2,francúzsky - C1/C2