HR Contact Center Associate with German and English (full home office based in Slovakia)

Informácie o pracovnej ponuke

Home Office based role - can be performed from any location within Slovakia For our successful client, a large, strong, international company, we are looking for an active German and English-speaking candidate for the position of HR Contact Center Associate with German and English Responsibilities: • Receive HR queries in Italian and English via phone, email or other communication channels and log contacts into the shared service case management system. • Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. • Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. • Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. • Be part of a team that actively seeks employee feedback to improve levels of service. What we offer: • Shift working patterns • Employee referral program bonus • Life insurance • Medical care • Amazon Discount Code • Possible internal and/or international growth

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Požiadavky na zamestnanca

Home Office Requirements: · A quiet and private place to work where you will not be disturbed. · Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment. Job responsibilities: • Fluent in German and English • Bachelor’s Degree and/or relevant working experience • Computer literacy (Windows, Microsoft Office, Outlook) Preferred Qualifications • Customer service experience • HR Experience • Call center experience • Fluency in other EU languages • Ability to work in international teams where team members are in different locations and belong to different cultures • Ability to work with confidential information • Flexibility

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Benefity práce

depending on experience and skills

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Jazykové požiadavky

anglicky - C1/C2,francúzsky - C1/C2